Our client service and professional philosophy is guided by the following principles:
*** This list was compiled from a colleague at HLHZ in 2003. I do not remember who authored it. If, by chance, that person happens to read this --- please contact Steve Garber and I will provide the proper attribution.
- Treat every client and every engagement as if essential to your career.
- Manage your clients' expectations, before and throughout each engagement, and they will never be disappointed.
- Never, ever, miss a deadline.
- Be responsive in the extreme. Treat all actionable requests with a sense of urgency.
- Excellence is a requirement; nothing else is acceptable.
*** This list was compiled from a colleague at HLHZ in 2003. I do not remember who authored it. If, by chance, that person happens to read this --- please contact Steve Garber and I will provide the proper attribution.
